Hilton’s Best Rate Guarantee Just Got a Big Upgrade!

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This is fantastic news for all those loyal Hilton fans out there.  And a reason folks who prefer other hotel chains might consider staying at Hilton hotels more often!

With Hilton’s new (and improved!) price match guarantee, recently called their “best rate guarantee,” you can submit a price match claim before you even book.  And on top of that, you’ll get 25% off each night you found at a lower price if your claim is accepted.

An Actual Improvement to a Hotel Policy Is Something Out of the Blue!

Being able to submit your claim before booking could save you lots of hassle.  And getting a 25% discount on the cheaper rate is also a huge perk!  Plus, you can submit a claim up to 24 hours after making your reservation.

You can submit your price match guarantee claim online or by phone at 800-445-8667.  If you submit it online, Hilton will get back to you within 24 hours.  Claims made by phone will be handled instantly.  This even applies to claims made on same-day bookings.

What Types of Bookings Qualify for the Price Match Guarantee?

Here are the criteria the lower price must fulfill in order to qualify for a price match:

  • The lower price must be found somewhere other than an official Hilton booking channel (like Hilton’s website or app)
  • The lower price must be for the same type of accommodation
  • The lower price can’t be restricted in any way and can be booked and viewed by anyone

You can read the full terms and conditions of Hilton’s price match guarantee here.

What Does This Mean for You?

The great thing about this type of price match guarantee is you can rest assured you’re getting the best deal when booking directly through Hilton.  And that way, you’ll also earn points and elite benefits, which usually aren’t available if you book a room through a third-party site like Expedia or Orbitz.

And don’t forget, all 4 AMEX Hilton cards are currently offering increased welcome bonuses that are worth loads of savings on your next Hilton stay!  I was recently approved for The Hilton Honors American Express Business Card and plan to use the 125,000-point welcome bonus for a trip to Hawaii!

What do you think of Hilton’s new policy?  I think it’s a great way to instill trust in travelers.